Terms of Use

Agreement

These terms govern your use of websites and services operated by PublicProof LLC d/b/a PublicProof AI. By using the site or purchasing a service, you agree to these terms and any signed proposal, order form, or service agreement that applies to your purchase. If those documents conflict with these website terms, the signed agreement controls.

Business use and accurate information

You must be at least 18 and authorized to act for the business you represent. You agree to provide accurate information, protect account access, and use the services only for lawful business purposes.

Services and changes

Service scope, deliverables, pricing, billing, and cancellation terms are shown at checkout or in the written agreement you accept. Features may depend on third-party platforms. We may improve or change the site and services, provided we honor active written agreements.

Payments

You authorize the charges stated at checkout or in your agreement. You are responsible for applicable taxes and for keeping payment information current. Refunds, cancellations, disputes, campaign qualification, and billing windows are governed by the specific offer and written agreement.

No guaranteed result

We do not guarantee rankings, appointment volume, revenue, sales, savings, or any other business outcome. Results depend on factors outside our control, including your offer, records, operations, market, staff, third-party platforms, and customer decisions.

Acceptable use

You may not use the site or services to break the law, violate another person’s rights, send prohibited communications, introduce malicious code, attempt unauthorized access, interfere with service operation, or misrepresent your identity or authority. You are responsible for the legality, accuracy, consent, and rights connected to information and content you provide.

Intellectual property

PublicProof retains ownership of its pre-existing systems, methods, software, templates, trademarks, and materials. Your ownership and license rights for custom deliverables are defined in your written agreement. You retain ownership of your business, customer data, domain, and reputation.

Third-party services

The site may link to or depend on services operated by others. Their terms, availability, security, and performance are their responsibility. PublicProof is not responsible for third-party outages or changes beyond our control.

Disclaimers and liability

The website is provided on an “as is” and “as available” basis to the extent permitted by law. PublicProof disclaims warranties not expressly stated in a signed agreement. To the fullest extent permitted by law, PublicProof will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the site or services. Any direct liability is limited to the amount paid to PublicProof for the affected service during the three months before the event giving rise to the claim.

Termination and governing law

We may suspend access for unlawful use, security threats, nonpayment, or material breach. You may stop using the website at any time, and service cancellation follows your written agreement. These terms are governed by Wisconsin law, without regard to conflict-of-law rules.

Contact

Questions about these terms can be sent to [email protected] or made by calling (262) 500-4200.

New website project terms

These terms apply to new projects accepted after this policy is published. Existing client agreements, prices, and payment schedules remain unchanged.

Payment and project start

The full one-time build price is paid before work begins, with no split payments. The delivery clock starts only after payment clears, the project agreement is accepted, and all required content and access are received. A checkout return page is not proof that payment has cleared. Your written scope confirms the page list, deliverables, integrations, recurring services, and delivery date before purchase.

Package limits

• The Lineup: one mobile-first menu or service-list page, supplied branding and content, contact and social links, hours, supplied photos, shareable link, QR code, and up to five branded promo graphics; one revision round; this is not a full website.
• Managed Website: one agreed business website, one booking calendar, one CRM-connected lead form, and up to 15 individually entered products, services, packages, memberships, or menu items; one revision round. Additional managed calendars are $49 each one time. Item totals of 16 to 30 add $99, 31 to 50 add $199, and 51 to 100 add $399. More than 100 items requires a custom quote.
• Portable Ownership Website: one agreed custom website, two booking calendars, organized source-code and asset handoff, basic build instructions, and deployment to one agreed hosting provider; one revision round. Additional portable calendars are $97 each one time. The code handoff does not automatically transfer CRM records, workflows, Cloud databases, customer accounts, payment processors, messaging services, or third-party subscriptions.
• Direct Ordering: one agreed ordering website for the selected locations, customer list and promotion setup within the agreed workflow; two revision rounds; menu size, order workflow, pages, integrations, and location count must be agreed in writing before purchase.

Chat widgets and AI conversations are part of separately selected AI Office services, not an included website-care feature. Custom copywriting, extra pages, stores, portals, customer logins, databases, new integrations, additional account workflows, migrations, and features outside the written scope require a separate quote.

Revisions and bug fixes

A revision round is one consolidated written list of changes to the current draft within the agreed scope, submitted by the designated client approver. Bug fixes do not consume revision rounds: an error in our delivered work that prevents it from matching the agreed scope is corrected free of charge. A new feature is not a bug; a small change within the existing scope may use a remaining revision round, while new scope or changes beyond the included rounds require a separate written quote, approved and paid before work starts. No automatic extra charges.

Content and feedback deadlines

Provide all requested content, assets, and access within five business days of the kickoff request. Provide consolidated feedback or explicit approval within three business days of each draft request. Business days are Monday through Friday, excluding U.S. federal holidays, in Central Time. Silence is not approval. Client delays move the delivery date and may move the project outside its original production slot. After ten business days without required content or feedback, the project may be paused with written notice and rescheduled into the next available slot when the missing items arrive; there is no automatic restart fee or forfeiture.

Launch support and ongoing costs

Thirty calendar days of launch support begin on the actual launch date and include questions about using the delivered site, handoff help, and correcting build bugs. New content, redesigns, and new features are outside launch support. PublicProof build bugs are corrected free and are separate from paid revisions; third-party outages, later client edits, and new platform requirements are assessed separately with any paid work quoted in advance.

Work outside an active PublicProof care plan is quoted before it begins. Simple edit on a site we do not host: starts at $99. Domain transfers, registrar or hosting-account cleanup, old-site shutdowns, mailbox or forwarding setup, DNS repair, provider cancellation, platform migration, data migration, and recovery of missing credentials are separate transition services unless the written project scope specifically includes them. PublicProof will not cancel, delete, or transfer a client service without the client's written authorization and verified access.

The Managed Website requires an active managed service that covers hosting. Website Hosting & Care is $49/month and includes managed hosting, SSL, domain connection, platform maintenance, version recovery, basic analytics, and form and calendar connection monitoring. Website Growth is $97/month and adds one consolidated website-update request each month, two simple business automations, domain renewal while active, priority website support, and one annual website refresh after every 12 consecutive months. An included AI Office or Membership plan may satisfy base hosting when its written scope says so, but it does not create the Website Growth annual-refresh benefit unless Website Growth is also selected.

The annual refresh stays within the original website scope and includes updated visual direction, homepage layout, calls to action, supplied photos, business information, listed items, mobile review, connection testing, basic search information, and one consolidated revision round. It does not include a different business or brand, additional pages, a store, portal, database, customer accounts, extensive new copy, new integrations, or unused refreshes carried into another year.

The Portable Ownership Website has no required PublicProof monthly plan. Optional PublicProof hosting is $49/month. Direct Ordering remains $397/month for the first location and $97/month for each additional location, with its existing build prices unchanged. Third-party costs remain itemized. You own your domain, business data, and the portable source files delivered under the written scope.